Skip to content

Cancellations and refunds

Last updated October 11, 2026

1. General Refund Policy

At matriXO, we strive to provide the best learning experience through our workshops, hackathons, and bootcamps. We understand that plans can change, and we've designed our refund policy to be fair to both participants and organizers.

Standard Refund Eligibility:

  • Refunds are available up to 7 days before the event start date
  • A processing fee of 5% or ₹50 (whichever is higher) will be deducted
  • Refund requests within 7 days of the event are subject to organizer approval
  • No refunds will be issued within 48 hours of the event

All payments on matrixo.in are collected through Razorpay. Every approved refund is issued back to the original payment method through Razorpay — we cannot refund to a different account, card, or UPI ID than the one used to pay.

StudentVault pass

  • 7-day full refund: email hello@matrixo.in within 7 days of buying the StudentVault pass and we refund the full amount you paid, no questions asked
  • The StudentVault pass has no platform fee, so nothing is deducted from a StudentVault refund
  • Once refunded, your pass is deactivated and the claim links and guides are locked again
  • After 7 days the pass is non-refundable, except where matriXO stops offering StudentVault

2. Platform Fee

A platform fee of ₹5 is added to every paid event registration (not to the StudentVault pass) and is shown separately at checkout before you pay (for example, a ₹499 ticket is charged as ₹504).

  • The platform fee covers payment gateway charges and registration platform costs that we incur the moment a payment is processed
  • It is non-refundable on participant-initiated cancellations, and is deducted in addition to any applicable processing fee
  • It is fully refunded when matriXO cancels an event, or when a duplicate/failed transaction is reversed
  • Free events carry no platform fee and therefore no refund is applicable

3. Event-Specific Policies

Some events may have different refund policies based on their nature:

  • Workshops: Full refund (minus processing fee) if cancelled 7+ days in advance
  • Hackathons: 50% refund if cancelled 3-7 days before, no refund within 3 days
  • Bootcamps: Pro-rated refund available within first 2 sessions, no refund after
  • Free Events: No refund applicable (no payment made)

Please check the specific event page for any special refund terms.

4. Event Cancellation by Organizer

If matriXO or the event organizer cancels an event:

  • Full refund of the total amount charged, including the ₹5 platform fee
  • No processing fees will be deducted
  • Refunds will be initiated within 2-3 business days of cancellation
  • You will receive an email confirmation with refund details
  • Alternative: Option to transfer your registration to a future event

5. How to Request a Refund

To request a refund, follow these steps:

  1. Email us at hello@matrixo.in with subject "Refund Request"
  2. Include your Razorpay Payment ID (the reference starting with pay_ shown on your confirmation screen and email)
  3. Provide your registered email and phone number
  4. State the reason for cancellation

You do not need to send bank account details. Approved refunds are pushed back automatically to the original payment method through Razorpay. matriXO will never ask you for your card number, CVV, UPI PIN, OTP, or net banking password — treat any such request as fraudulent.

Our team will review your request within 24-48 hours and send you a confirmation email.

6. Refund Processing Time

Once approved, we initiate the refund with Razorpay within 2-3 business days. The time taken to reach you after that depends on your bank or payment provider:

  • Credit/Debit Card: 5-7 business days after initiation
  • UPI/Net Banking: 3-5 business days after initiation
  • Wallet Payments: 2-3 business days after initiation

Refunds are always credited to the original payment method. Razorpay sends you a refund confirmation with a Refund ID (starting with rfnd_) once processing begins. If the amount has not reached you within the stated period, please check with your bank first quoting that Refund ID, then reach out to us and we will follow it up with Razorpay.

7. Non-Refundable Items

The following are not eligible for refunds:

  • Course materials or resources already accessed/downloaded
  • Completed workshop sessions or bootcamp modules
  • No-show without prior cancellation notice
  • Violation of event terms and conditions
  • Third-party services or tools included in the package
  • The ₹5 platform fee on participant-initiated cancellations (see section 2)

8. Transfer Policy

Instead of a refund, you may transfer your registration:

  • Transfer to another person (same event) - Free, up to 3 days before event
  • Transfer to future event (same price range) - ₹100 processing fee
  • Transfer requests must be made via email to hello@matrixo.in

9. Contact Us

For any questions or concerns regarding cancellations and refunds:

  • Email: hello@matrixo.in
  • Phone: Available on our contact page
  • Response Time: Within 24-48 hours

matriXO is an An Ed-Tech Startup committed to providing quality technical education and transparent business practices. This policy is subject to change, and any updates will be communicated via email to registered users.

Questions about this policy? Email hello@matrixo.in.